The Money Back Guarantee applies only to new VoiceCool customers who subscribe to the service beforeApr 30th, 2025.

You will receive a full refund of the monthly fee paid by you, if you cancel your account, for any reason, within thirty (30) days of activation of your account. However, if you choose to port your existing number to VoiceCool and cancel your service within thirty (30) days, a charge of $75 will apply for the process of porting & releasing your phone number. You will be responsible for paying all long distance calling charges which are not included in the monthly calling plan. The following conditions apply if you make use of the VoiceCool promotional offer and cancel your VoiceCool account within thirty (30) days:
  1. You must email us at indicating you intention to cancel your service, and receive confirmation via email that your request for cancellation has been received.

  2. You must return the VoiceCool VoIP Phone Adapter, CoolBlue Phone and all other accessories to Pathway Communications within ten (10) days of your cancellation.

  3. All returned equipment must be in fully usable and in good working condition, in the original packaging with the UPC or bar code intact. All components, accessories, manuals and documentation must be enclosed.

  4. If you do not return the equipment within ten (10) days of your cancellation date, a disconnection fee of $139.99 will apply.
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